Privacy Policy

Last updated: May 2026 • The Hinks Clinic, Chase Leisure Centre, Stafford Road, Cannock WS11 4AL

This Privacy Policy explains how The Hinks Clinic (“we”, “us”, “our”), operated by Jack Hinks as a sole trader, collects, uses and protects the personal information you provide when using this website or when booking appointments.

We are committed to ensuring your privacy is protected and we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who Is Responsible for Your Data?

The data controller is Jack Hinks, trading as The Hinks Clinic. If you have any questions about how we use your personal data, please contact us at chaserecoveryhub@gmail.com.

2. What Information We Collect

We may collect the following types of personal information:

• Name and email address when you submit the contact form on this website
• Name, contact details and relevant health information when you book an appointment via JaneApp
• Technical data such as browser type, IP address and pages visited (via analytics cookies, only if you consent)

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries submitted via the contact form
• Manage your appointment bookings and treatment records
• Send appointment reminders and follow-up communications
• Improve this website through analytics (with your consent only)
• Comply with legal and professional obligations as a sports therapist

We will never sell your personal data to third parties, and we will never use it for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your data on the following legal grounds:

• Contract performance — to deliver the treatment services you have requested
• Legitimate interests — to respond to enquiries and manage our business
• Legal obligation — to maintain clinical records as required by professional standards
• Consent — for optional analytics cookies

5. Health Data

Health and medical information is classified as special category data under UK GDPR. We only collect health information that is directly relevant to your treatment, we store it securely, and we process it on the basis of your explicit consent for healthcare purposes. Your health records are retained for a minimum of 8 years in line with NHS and professional body guidance.

6. How Long We Retain Your Data

• Contact form enquiries: deleted after 12 months if no appointment is made
• Appointment and treatment records: retained for a minimum of 8 years
• Analytics data: aggregated and retained for up to 26 months

7. Third Parties We Share Data With

We use the following third-party services that may process your data:

• JaneApp (appointment booking system) — their privacy policy is available at janeapp.com
• Google Analytics (website analytics, consent-only)
• Google Maps (embedded map on this site)
• Our web hosting provider for secure storage of website data

All third-party processors are required to handle your data in compliance with UK GDPR.

8. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict our processing of your data
• Request a portable copy of your data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

9. Security

We take data security seriously. This website is served over HTTPS. Contact form data is transmitted via encrypted email. Appointment data is secured within JaneApp’s HIPAA-compliant infrastructure. We limit access to personal data to only those who need it to provide your care.

10. Cookies

We use cookies on this website. For full details, see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to check this page periodically.